Frequently Asked Questions

Project Collaboration Process

First, we schedule a consultation to understand your needs, followed by material selection, technical drawing confirmation, cost estimation, and sampling if necessary. Once all details are approved, we move into production.

Project timelines vary depending on complexity, but most projects are completed within 4–8 weeks after design and specification confirmation.

Yes, we can accommodate expedited projects depending on production capacity and material availability. Please consult us early.

While we don’t provide on-site measurement or full design services, we can collaborate with your design team and support detailed shop drawings.

Products & Services

We specialize in custom millwork, display fixtures, modular furniture, lightboxes, metalwork, glass showcases, and soft seating.

Yes, we provide prototyping services to test structure, materials, and finishes before full production begins.

Our custom finishes are tailored to match your brand’s aesthetic, offering unique textures, colors, and treatments not available in off-the-shelf materials.

 

Production & Quality Control

We conduct multi-stage inspections, including raw material checks, in-process quality audits, and final pre-shipment reviews.

We comply with international safety and environmental standards such as ISO9001, with materials sourced from trusted suppliers.

Yes, we welcome factory visits and offer a virtual showroom for remote clients.

Our experienced engineers and skilled craftsmen work closely with clients to interpret complex drawings and turn them into precise products.

Customization & Material Selection

Absolutely. We support a wide range of materials including wood, metal, glass, acrylic, fabric, and stone, all available for customization.

Options include brushed, polished, powder-coated, frosted, laminated, veneer, and more. Visit our Custom Finishes page for details.

We consult with you based on your usage scenario, aesthetic preference, durability requirements, and budget to recommend suitable options.

Yes, samples can be provided upon request to confirm material quality, color, and finish.

Packaging & Shipping

Yes, we offer durable export-standard packaging and manage both domestic and international logistics.

We use foam, wooden crates, corner protectors, and double-layer packaging to ensure safe transport.

Yes, we can coordinate packaging and shipment of multiple items or orders into a single container for efficiency.

Pricing & Costs

Costs are calculated based on material selection, production complexity, finish options, quantity, and timeline. We provide a clear breakdown in each quotation.

No. All costs including prototyping, packing, and transportation (if applicable) are clearly stated in our quotations.

Yes, prototype and sample charges may apply, but are usually deductible from the total order upon confirmation.

After-Sales & Support

Please contact us immediately. We will assess the situation and provide replacements or compensation as appropriate.

Yes, we can reproduce components based on original specs and tooling. Just get in touch with your original order reference.

While we don’t provide on-site maintenance, we offer advice and guides for care, and can supply spare parts upon request.

Common Client Concerns

Yes. We specialize in turning client-provided drawings into precise, high-quality products.

We can support you by developing shop drawings based on your concepts for your review and confirmation.

All client designs and intellectual property are treated with strict confidentiality and used solely for production purposes.

Absolutely. Our team will guide you through feasibility, offering alternative options where needed.

For International Clients

Yes, we have collaborated with international retail brands across Europe, Asia, Oceania, and North America.

We provide invoices, packing lists, certificates of origin, and any special documents required for your market.

Yes. We are used to working with global teams and can communicate in English to align with your project stakeholders.

Technical & Professional Topics

Brushed finishes have a matte, textured look with directional grain, while polished finishes are shiny and smooth, often used for a high-end feel.

We source materials in batches and use strict visual and measurement tools to control consistency.

Curved glass enhances visual flow and creates a premium look, but requires precise engineering and careful handling.

All components are pre-assembled in our factory to test fit, and tolerances are closely controlled during machining.

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